Terms of Service

Once the Client has signed up and paid for Services, the Client will receive an invitation via email to join the Resonate app. All episode materials must be submitted through Client’s account in the Resonate app. Resonate will start processing an episode only once ALL files have been submitted through the Resonate app in an accessible or usable format. If the content submitted is unclear, appears to be inaccurate, corrupted or in an unusable format, the production of the episode will be delayed. If only part of the content for an episode is uploaded, the Client must notify Resonate when the remaining files will be uploaded as production will not begin until all content is submitted for production. Normal turnaround time is 72 or 120 hours from the time all RAW audio files and assets needed to complete the episode are submitted through the Resonate app. Once an episode is edited, mixed and mastered, the master recording will be shared back to Client for review through the episode page in the Resonate Web App.

“72 hours” and “120 hours” – is defined as 3 or 5 business days NOT including Saturday, Sunday, or holidays observed by Resonate Recordings. Content submitted outside of normal business hours (9:00 am-5:00 pm EST) will be considered received at the open of business the following business day. When multiple episodes are submitted within a 48 hour period, Resonate Recordings will require an additional 24-48 hours above the standard 72 or 120-hour turnaround to process each additional episode. Turnaround time on Premium and Enhanced episodes with RAW audio over 60 minutes will require 2 additional business days for processing. The normal overage rates will still apply. 

Rush – While we cannot guarantee the ability to rush an episode’s processing sooner than the standard turnaround, the Client can make this request when submitting an episode with the preferred day and/or time the Client would like the episode back. If the Client submits a rush request on an episode, a rush fee will apply (per request). The rush fee for Standard production episodes is $75 per request and for Premium, Enhanced, and Enterprise rush requests are $150. All rush requests on episodes with RAW audio over 60 minutes will also require a $150 rush fee. Delivery of episodes with an overage fee that is provided sooner than the 2 additional business days will constitute a rush.

Revisions Turnaround Time – Episodes that require revisions will be subject to an additional 48 – 72 business hours for revisions to be completed and returned to the Client for review and approval from the time the request is received. Revision requests submitted outside of normal business hours (9:00 am-5:00 pm EST) will be marked as received at the open of business the next business day. Resonate requires that all revision requests be submitted as a comment on the episode form in the Resonate app as well as clicking the “Request revision to the episode master” box, indicating that it is a revision request. If a revision request is not submitted properly it may delay the processing of the revision request. 

Posting – Resonate will post approved episode masters to Client hosting platform only when requested to do so by choosing the “Episode Posting” add-on at time of submission. Posting requests not denoted in the app at the original time of submission or must be clearly indicated as a subsequent comment on the episode comments. Accurate client hosting credentials must be provided to Resonate at least 48 business hours prior to the posting of the first episode. All approved episodes to be posted by Resonate must be approved in the app (by commenting on the episode) by close of business the day before it is scheduled to post. If the Client does not indicate the episode is approved, Resonate will not post the episode until confirmation of approval is received. Posting approval received outside of normal business hours (8:00 am-5:00 pm EST) will be marked as received at open of business the following business day (not including weekends or recognized holidays) and will be posted at first availability.

Creative Content – When Client purchases creative content such as intro/outro music, podcast cover art, voiceover, marketing and social content, Resonate will require that Client provides adequate clarity and direction on these services to deliver assets in a timely manner for review. When necessary Resonate will require specific details and forms to be submitted for review prior to beginning the process of creating and developing such content. Any delay in submitting the needed direction and details to Resonate will result in a prolonged process and delivery of the assets to Client.