• About the Client Success Manager Role: We’re seeking a client success manager to join our client experience team. In this role, you will be the primary point of contact for some of Resonate’s largest clients. You will be responsible for assisting, managing, and coaching them throughout every stage of their podcast journey.

 

• • Salary Range: $40,000 – $45,000 + Commission

  • Responsibilities:

• • • Client onboarding: Teach our clients the ins and outs of working with Resonate

• • • Podcast launch: Project manage the creative and administrative elements towards a thriving, launched podcast

• • • Ongoing client management: Be the go-to for any additional needs the client may have

• • • Internal Sales and Renewals: Be the primary point of contact for clients who want to renew or purchase new services. Coordinate with the sales team to provide invoices, information, or discounts during the sales process. Be on the lookout for upsell opportunities.

 

• • Key Attributes
    • Adaptable: You’re able to find creative solutions to problems, cater your approach to each client, and pivot at a moment’s notice

• • • Strong communicator: You are able to communicate with folks from various backgrounds simply and effectively

• • • Master of Prioritization: You’re efficient and know how to make the most of the time you have

• • • Organized: You are able to keep multiple projects on track and on target without missing a beat.

  

• • Required Experience & Skills
    • A warm, welcoming, personable disposition.
    • Proven experience in a client-facing role, such as client success, account management, or sales.
    • Excellent interpersonal and communication skills, both written and verbal.
    • Strong problem-solving and analytical abilities.
    • Ability to understand clients’ needs and translate them into actionable recommendations.
    • Demonstrated ability to manage multiple client accounts and prioritize tasks effectively.
    • Empathy and a client-centric mindset, with a passion for delivering exceptional client experiences.
    • Ability to work collaboratively in a cross-functional team environment.
    • Proficiency in CRM software and other client success tools is a plus.
    • Familiarity with podcasting is preferred.

 

APPLY HERE!